Privacy Policy

Last updated: September 17, 2025

Thank you for choosing Chilka (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://chilka.co (the “Site”) and make purchases through our Shopify store. Please read this policy carefully. If you do not agree with the terms here, please do not access the Site.

1. Information We Collect

We collect information that you voluntarily provide and through automated means:

• Personal Information
  – Name, billing and shipping address, phone number, email address when you place an order or create an account.
  – Payment details (credit/debit card numbers) processed securely by our payment gateway (Shopify Payments, PayPal, etc.).

• Account & Profile Data
  – Username, password (hashed), order history, and preferences when you register an account.

• Communications Data
  – Correspondence when you contact customer support or subscribe to our newsletter.

• Technical & Usage Data
  – IP address, browser type, device information, pages visited, referring URLs, and other analytics data collected via cookies and similar technologies (Google Analytics, Shopify Analytics).

2. How We Use Your Information

We use your data to:

• Process and fulfill your orders, manage returns, and provide customer support.

• Send order confirmations, shipping notifications, marketing newsletters (if you opt in), and promotional offers.

• Improve the Site’s functionality, performance, and user experience.

• Detect and prevent fraud, abuse, and other prohibited activities.

• Comply with legal obligations, including tax and accounting requirements in India.

3. Legal Basis for Processing

Under applicable data-protection laws (including India’s Digital Personal Data Protection Act, 2023), we process your information based on:

• Contractual necessity for order fulfillment.

• Consent when you opt in to marketing communications.

• Legitimate interests such as fraud prevention and improving our services.

• Legal compliance for taxation and financial record-keeping.

4. Disclosure of Your Information

We may share your personal data with:

• Service providers (e.g., payment processors, shipping carriers, email service providers) who assist us in operating our business.

• Third-party apps integrated on our Shopify store (analytics, marketing tools) under strict data-processing agreements.

• Government or regulatory authorities when required by law or to protect our legal rights.

• Business transfers in connection with a merger, acquisition, or sale of assets, provided the recipient agrees to our data-handling practices.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and shopping-cart contents.

• Analyze Site traffic and usage patterns (Google Analytics, Shopify Analytics).

• Deliver personalized marketing and retargeting ads.

You can manage cookie preferences via your browser settings, but disabling cookies may affect Site functionality.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined here, comply with legal obligations (e.g., tax records for at least eight years per Indian law), resolve disputes, and enforce our agreements.

7. Your Rights & Choices

Depending on applicable law, you may have the right to:

• Access, correct, or delete your personal data.

• Withdraw consent for marketing communications.

• Object to or restrict certain processing activities.

• Lodge a complaint with a supervisory authority in India.

To exercise these rights, please contact us at privacy@chilka.co.

8. Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. All payment information is encrypted in transit using SSL/TLS.

9. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, please contact us to request deletion.

10. International Transfers

Your information may be stored and processed in servers located in India and other countries. We ensure that transfers are subject to appropriate safeguards, such as standard contractual clauses.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will post the revised policy here with a new “Last updated” date. Your continued use of the Site after changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:
Chilka
Email: talk@chilka.co
Address: E-58, E Block, Sector 8, Noida, India

Thank you for trusting Chilka with your personal information. We are committed to keeping it safe and secure.